Question 1

Who needs an e-Label?

Accepted Answer

With Regulation (EU) 2021/2117, new labeling obligations for allergens, ingredients, and nutritional values apply to wines. No one needs an e-Label if all necessary information is indicated in all necessary languages on the bottle's label. The e-Label offers the opportunity to provide this information digitally.

Question 2

Who does Glasswise offer its e-Label solution to?

Accepted Answer

Glasswise is aimed at all vintners who sell wine in the EU and must fulfill the labeling obligations according to Regulation (EU) 2021/2117.

Question 3

Does Glasswise offer more than meeting labeling obligations?

Accepted Answer

Yes, we believe that added value can be created beyond the QR label path. Use the representation of your wine via 'Scan with Glasswise' and tell your story the way you want to tell it.

Question 4

I don't know how long my wines are on the market - how does Glasswise handle this?

Accepted Answer

Glasswise offers a wine-long guarantee: only you determine when your digital labels should no longer be available. We ensure their availability.

Question 5

How do I get the necessary QR code?

Accepted Answer

After you have created a wine, you will receive an email with a link to your high-resolution, printable QR code that you can print on the label.

Question 6

Can I first print out the QR code and upload the information later?

Accepted Answer

You can add, change or delete all information later. Data sovereignty rests unequivocally with you. We support you in meeting the legal minimum requirements.

Question 7

I've already purchased a QR code software, but I want to switch to Glasswise. How do I go about it?

Accepted Answer

Switching to Glasswise is very easy. If your current provider uses a URL shortener like Bit.ly, your existing QR codes can be reused without any issues. As part of the onboarding process, we will handle the data transfer for you at no extra cost. If you switch during the year and have already paid for another service, we offer Glasswise for free until the end of the year so you don't have to pay twice.

Question 8

What does an e-Label include?

Accepted Answer

An e-Label includes, in addition to the nutritional table, a unique product identifier and a list of all ingredients, including allergens. Optional certifications and additional information can also be added to provide extra value to the customer.

Question 9

Does Glasswise support the Italian packaging regulation?

Accepted Answer

Yes, with Glasswise your e-Labels are fully compliant with the Italian packaging regulation.

Question 10

Can I try out Glasswise?

Accepted Answer

Absolutely! You can try out Glasswise for free. Membership is only required when you wish to receive the QR codes as a print template.

Question 11

Which products need to have an e-Label?

Accepted Answer

There is no legal obligation to use an e-Label. However, it serves as a convenient alternative to traditional labels, both online and on printed materials.

Question 12

When does the EU directive for wine labels come into effect?

Accepted Answer

The EU directive takes effect on December 8, 2023. Wines bottled and distributed after this date must include the new labeling. Individual countries may have additional transition periods.

Question 13

Do older wines also need to be labeled?

Accepted Answer

No, wines bottled before December 8, 2023, are exempt from the new regulations.

Question 14

How large should the QR code be on the label?

Accepted Answer

The QR code should be sized so that it can be scanned by all common devices. Generally, a size of 1cm x 1cm is sufficient.

Question 15

How long must the e-Label be available?

Accepted Answer

The e-Label must be accessible as long as the product is available in stores.

Question 16

How do I obtain the values for the nutritional table?

Accepted Answer

Glasswise calculates the necessary values for the nutritional table based on a lab report that includes information on alcohol content, acidity, and residual sugar. No separate lab analysis is required.

Question 17

What does 'automatically translated' mean?

Accepted Answer

Information for ingredients and nutrients is automatically translated into all EU languages and displayed according to the target audience. For descriptive texts, we use qualified language models and artificial intelligence. You can replace these translations at any time with your own.

Question 18

Where must the nutritional table be accessible?

Accepted Answer

The nutritional table must be accessible not only on the label but also in the online store and on all printed materials.

Question 19

Why is the appearance of the e-Label so important?

Accepted Answer

The design of your e-Label, just like that of your winery, your labels, and your website, plays a crucial role in how your brand is perceived. A well-designed e-Label helps to make a strong first impression and ensures that your digital touchpoints meet the high-quality standards of your brand. In the digital realm, first impressions count even more.

Question 20

Can I get a custom design for my e-Label at Glasswise?

Accepted Answer

Yes, Glasswise offers a service for custom e-Label design. Our aim is to ensure that your e-Label perfectly complements your brand. This includes not just an aesthetically pleasing design but also one that reflects the values and uniqueness of your winery. With the option to get a custom design, you can be confident that your digital touchpoints are as unique and high-quality as your wine.

Question 21

Why can't QR codes on e-Labels just link to PDFs of the wine product data sheet?

Accepted Answer

QR codes on e-Labels must not simply link to PDFs of the wine product data sheet because this approach does not meet the necessary legal requirements for accessibility and immediate availability of information.s

Frequently Asked Questions

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